Special Events Booking & Cancellation Policy

At The Hurstwood, our special dining events are carefully planned to create memorable experiences, with bespoke menus, thoughtfully selected wines and, on occasion, visiting producers and special guests.

As these events require advance preparation and commitment from our kitchen, suppliers and partners, we kindly ask guests to familiarise themselves with our booking and cancellation policy.

Reservations & Payment

Full payment is required in advance to secure your place at one of our special dining events.

Your reservation is confirmed once payment has been received.

Cancellations & Refunds

We understand that plans can change and will always do our best to accommodate cancellations wherever possible.

More than seven days before the event

Guests who cancel more than seven days before the event may request a refund. A full refund will normally be offered, except where reasonable, unrecoverable costs have already been incurred as a direct result of the booking.

Within seven days of the event

Due to the advance preparation involved in our special dining events, refunds may be limited if we are unable to resell your place.

We will make reasonable efforts to fill cancelled places. Where a place is resold, we will refund the original guest's payment, less any reasonable, unrecoverable costs directly associated with the cancellation.

Any amount retained will reflect our actual losses arising from the cancellation and will not be an automatic forfeiture of the full ticket price.

Transferring Your Reservation

If you are unable to attend, you are welcome to transfer your reservation to a friend or family member at no additional charge.

Please contact us in advance with the name of the replacement guest so that we can update our reservations.

Non-Attendance

If you do not attend an event without notifying us, any refund will depend on the losses arising from your non-attendance and any costs we have been able to avoid or recover.

Cancellation by The Hurstwood

In the unlikely event that The Hurstwood cancels an event, guests will receive a full refund of their event ticket payments.

Dietary Requirements

Please inform us of any dietary requirements or allergies when booking. As our menus are specially created for each event, we appreciate as much advance notice as possible.

Contact Us

If you need to make any changes to your reservation, please contact The Hurstwood as soon as possible.

We appreciate your understanding and look forward to welcoming you for a wonderful evening.

This policy does not affect your statutory consumer rights.