Privacy Policy

Last updated: 17.7.25

At The Hurstwood (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.thehurstwood.com (“Website”) or interact with us.

1. What information we collect

We may collect and process the following information about you:

  • Contact details: such as your name, email address, and phone number when you make a reservation, sign up to our newsletter, or contact us.

  • Booking information: details about your reservation, such as date, time, party size, and any special requests or dietary requirements.

  • Payment information: if you pay a deposit or purchase a gift voucher through our Website.

  • Technical information: such as your IP address, browser type, and how you use our Website (via cookies — see below).

  • Marketing preferences: when you opt in to receive our newsletter or other marketing communications.

2. How we use your information

We use your information to:

  • Process and manage your reservations (using ResDiary).

  • Communicate with you about your bookings or enquiries.

  • Send you our email newsletter and marketing communications (only if you have opted in).

  • Improve our Website and services.

  • Comply with legal and regulatory obligations.

3. Legal basis for processing

We process your personal information only when we have a lawful basis to do so, including:

  • To perform a contract with you (e.g., your reservation).

  • To comply with a legal obligation.

  • With your consent (e.g., for our newsletter).

  • For our legitimate interests (e.g., to improve our services and manage our bookings).

4. How we share your information

We may share your information with trusted third parties, including:

  • ResDiary: Our online booking system provider, who processes reservation data on our behalf.

  • Email marketing provider: If you sign up for our newsletter, your data is stored and processed securely by our email marketing platform Beambox.

  • Payment processors: For any online payments.

  • Regulatory bodies or law enforcement if required by law.

We do not sell your personal data.

5. How we keep your information safe

We take appropriate security measures to protect your personal information and require our service providers to do the same.

6. How long we keep your information

We keep your information only as long as necessary for the purposes for which we collected it, including for legal or accounting requirements.

7. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of any inaccurate or incomplete information.

  • Request erasure of your data in certain circumstances.

  • Object to or restrict processing of your data.

  • Withdraw consent at any time (e.g., unsubscribe from our newsletter).

To exercise any of these rights, please contact us using the details below.

8. Cookies

We use cookies to improve your experience on our Website. You can manage your cookie preferences through your browser settings.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

The Hurstwood
Email: info@thehurstwood.com
Address: Hurstwood Road, High Hurstwood, East Sussex, TN22 4AH

If you are not satisfied with how we handle your data, you can lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

The Hurstwood
17.7.25